Sent: Friday, August 24, 2001 2:57 PM
To: ''
Subject: RE: Merchandise Inquiry

Dear Steve Delahoyde,

Thank you for taking the time to e-mail Starbucks Coffee Company.

I was disappointed to read about your recent experiences at one of our locations. Dave Grimwood is not the name of any drinks offered at Starbucks, so I am concerned about your comments and would like to look into the matter further. If you would provide the store location, we will contact the partners and address the situation appropriately. We look forward to hearing from you.

Thank you again for contacting Starbucks.  If you have any further questions or concerns, please contact us at or call (800) 23-LATTE to speak with a customer relations representative.


Jennifer C.
Customer Relations
Starbucks Coffee Company


Sent: Thursday, August 23, 2001 11:25 AM
Subject: Merchandise Inquiry

Starbucks Coffee,

The other day, Tuesday, I was walking towards my work when your store caught my eye. "I think I'll stop by for something to drink," I thought to myself (I often think in complete sentences -- I'm a little quirky like that).

That thought in mind, I wandered over to your store and went inside. As I waited in line, taking in all of those wonderful aromas, I overheard what the person ahead of me was ordering and that is the reason behind this electronic query.

The gentleman, probably in his mid-to-late forties, said to the cashier, "I will have a large Dave Grimwood, with easy ice and no cream."  This drink order struck me as odd. First, because I have never heard of one of those types of drinks and second, that "Dave Grimwood" is the name of a friend of mine. He lives in Tucson, Arizona and doesn't own any pets. Surprisingly, the next person in line ordered the same thing, a large Dave Grimwood, but this time with no additions or subtractions to the drink.

Intrigued, I tried to order a large Dave Grimwood, but I was told that they'd just run out. When I asked what exactly was in the drink and why it was named what it was named, the young man behind the counter said, "We're not allowed to talk about it." Upon hearing this, an older woman also behind the counter turned around and asked the young employee what was the matter. He whispered something into her ear, then she returned her stare to me. "I'm sorry, sir," she said, "we don't know what you're talking about." 

Not wanting to cause trouble, I ordered an iced tea and left.

But of course, this whole incident has plagued me ever since and so I've turned to you in hopes that you'll be able to help me figure out what this Dave Grimwood drink is and why it was kept so "hush-hush."

Thank You,
Steve Delahoyde

Read Installment Two


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